Conditions d'utilisation
Agreement to these terms
These Terms of Service ("Terms") govern your access to and use of Invroot, an invoicing and accounts-receivable service operated by Trasealla Solutions ("we", "us", "our"). By creating an account, or by using the service, you agree to these Terms. If you are agreeing on behalf of a company, you confirm you are authorised to bind that company, and "you" means that company.
If you do not agree with these Terms, do not use the service.
What the service does
Invroot lets you create, send and track invoices, quotes, receipts and credit notes; record payments; manage clients and a product catalogue; produce financial reports and statements of account; and generate branded PDF documents carrying your logo, stamp and signature.
It is important to be clear about what the service does not do:
- It is not an accountant, a tax adviser, or a legal adviser, and nothing it produces is advice.
- It does not file tax returns or submit documents to any tax authority on your behalf.
- It is not connected to any government e-invoicing or clearance platform — including, among others, the Egyptian Tax Authority, Italy's Sistema di Interscambio, France's e-invoicing platforms, and Saudi Arabia's and other authorities' e-invoicing regimes. Where your business is required to transmit invoices through such a system, you remain responsible for doing so by whatever means you already use.
- It does not verify VAT or tax registration numbers against any official registry, and does not determine whether a tax rate you configure is the correct one.
- It does not track sales-tax nexus, calculate rates by address, or register you in any jurisdiction.
You are responsible for the accuracy and legality of every document you issue through the service, and for meeting the tax, invoicing and record-keeping rules that apply to your business.
Your account
You must provide accurate account information and keep it current. You are responsible for all activity under your account and for keeping credentials confidential. Tell us promptly at support@invroot.com if you believe your account has been accessed without authorisation.
You must be at least 18 years old, or the age of majority where you live, and legally able to enter a contract. The service is intended for business use, not for consumers acting outside a trade or profession.
Where your plan includes multiple team members, you are responsible for what those people do with the account, and for removing access when someone leaves.
Your data, and your customers' data
You keep ownership of everything you put into the service: your company details, your clients, your invoices and the records attached to them. We do not sell it, and we do not use it to train machine-learning models.
The records you enter will usually include personal data about other people — your customers and their staff. For that data you are the controller and we act as your processor, handling it on your instructions in order to provide the service. You are responsible for having a lawful basis to enter it, and for telling those people how their data is used where the law requires it. Our Privacy Policy explains what we do with it.
We access the contents of your workspace only where it is necessary to run or repair the service, to prevent abuse, or where you have asked us to help with a support request.
Plans, prices and billing
The service is offered on a free trial and on paid subscription plans. Current plans, allowances and prices are shown on our pricing page and inside the app, and the price you are shown before you subscribe is the price you will be charged.
Paid subscriptions are billed in advance, in the currency shown at checkout, on a monthly or annual cycle depending on the plan you choose. Prices exclude taxes unless stated otherwise; where we are required to charge VAT or an equivalent tax, it is added at checkout.
Payments are processed by Stripe. We do not receive or store your full card details. Your use of Stripe's checkout is also subject to Stripe's own terms.
Subscriptions renew automatically at the end of each billing period until cancelled. Where a discount or promotional code applies, its stated duration governs — a code described as applying for the life of the subscription continues to apply for as long as the subscription runs, and one described as time-limited stops when that period ends.
Free trial
The free trial lets you use the product and issue a limited number of real documents, as described on the pricing page. No payment details are required to start it, and it does not convert into a paid plan by itself — you are only charged if you choose to subscribe.
Changing plans, cancelling and refunds
You may change plan at any time from Settings. Moving between tiers amends your existing subscription rather than creating a second one; where a change takes effect part-way through a billing period, the difference is prorated by our payment processor in the ordinary way.
You may cancel at any time from Settings. Cancellation takes effect at the end of the period you have already paid for: you keep access until then, and nothing further is charged. You can reverse a pending cancellation before that date.
Except where the law gives you a right to a refund, payments already made are non-refundable, including for a period you did not fully use. If you believe you have been charged in error, contact us at info@trasealla.com and we will look into it.
After a subscription ends you can still sign in to read and export your records for a period; creating new records requires an active plan. See "How long we keep it" in the Privacy Policy.
AI features
Some plans include AI-assisted features — building an invoice from a description, and an assistant that answers questions about the product. These work by sending the text you provide to our AI provider, Anthropic, which returns a suggested result. What is sent is described in the Privacy Policy.
AI output is a draft, not a decision. It can be wrong, incomplete, or confidently mistaken about dates, amounts and tax rates. Nothing is issued to a customer without you reviewing and saving it, and you remain responsible for every document you send. Do not rely on AI output as tax, accounting or legal advice.
AI allowances are metered per plan. Running out does not stop you invoicing — the ordinary invoice form is always available.
Acceptable use
You agree not to:
- use the service to issue false, fraudulent or misleading invoices or documents;
- use it for money laundering, sanctions evasion, or any other unlawful purpose;
- upload malware, or content that infringes someone else's rights;
- send unsolicited bulk messages through the service;
- attempt to access another workspace's data, probe or breach our security, or bypass usage limits;
- resell or white-label the service without our written agreement;
- reverse engineer, scrape at a scale that burdens the service, or copy it to build a competing product.
We may investigate suspected breaches and take proportionate action, including suspending an account where there is a serious or ongoing problem.
Availability and support
We work to keep the service available and to keep your data safe, but we do not promise uninterrupted service. Maintenance, third-party failures and events outside our control can interrupt it. Where we plan disruptive maintenance we try to give notice.
Support is provided by email at support@invroot.com, in English and Arabic. Paid plans receive priority. We do not currently offer a contractual uptime guarantee; if you need one, contact us about Enterprise terms.
Intellectual property
The service, its software, design and branding belong to us and our licensors. These Terms grant you a limited, non-exclusive, non-transferable right to use the service while your account is in good standing. Nothing here transfers ownership of the product to you.
Your logo, stamp, signature and other brand assets remain yours. You grant us only the permission needed to store them and render them onto the documents you produce.
Third-party services
The service depends on third parties — including a payment processor, an AI provider, an email provider and cloud hosting. They are listed in the Privacy Policy. We choose them with care and hold them to appropriate obligations, but we do not control them, and their own failures can affect the service.
Suspension and termination
You may stop using the service at any time. We may suspend or terminate an account where payment fails and is not resolved, where these Terms are seriously or repeatedly breached, or where continuing would expose us or others to legal risk. Except in urgent cases we will contact you first and give you a chance to put things right.
On termination your right to use the service ends. We will give you a reasonable opportunity to export your records before deletion, as described in the Privacy Policy.
Disclaimer
The service is provided "as is" and "as available". To the fullest extent permitted by law, we disclaim implied warranties of merchantability, fitness for a particular purpose and non-infringement. We do not warrant that the service will be error-free, that it will meet a particular regulatory requirement in your jurisdiction, or that documents it produces will be accepted by any authority or counterparty.
Nothing in these Terms excludes liability that cannot lawfully be excluded — including for death or personal injury caused by negligence, or for fraud. Where you deal with us as a consumer, your statutory rights are unaffected.
Limitation of liability
To the fullest extent permitted by law, neither party is liable for indirect or consequential loss, or for loss of profit, revenue, goodwill, or anticipated savings.
Our total aggregate liability arising out of or in connection with the service in any twelve-month period is limited to the amount you paid us for the service in that period. Where you are on a free trial or a fully discounted plan and have paid nothing, that amount may be zero — but this limit does not apply to liability that cannot lawfully be limited.
You are responsible for keeping your own copies of your records. The export tools exist for that purpose.
Indemnity
You agree to indemnify us against claims, losses and reasonable costs arising from your unlawful use of the service, from content you upload, or from documents you issue through it — except to the extent the claim arises from our own breach or negligence.
Changes to these terms
We may update these Terms as the service develops or the law changes. Where a change materially reduces your rights or increases your obligations, we will give reasonable notice by email or in the app before it takes effect. Continuing to use the service after that date means you accept the updated Terms; if you do not, you may cancel.
Governing law and disputes
These Terms are governed by the laws of governing law, and the courts of governing law have exclusive jurisdiction, except that we may bring proceedings to protect our intellectual property in any competent court. If you are a consumer resident elsewhere, you keep the protection of the mandatory laws of your country of residence.
Before starting proceedings, please contact us at info@trasealla.com — most issues are resolved faster that way.
General
If any provision is found unenforceable, the rest continues in force. Our not enforcing a provision is not a waiver of it. You may not assign these Terms without our consent; we may assign them to an affiliate or in connection with a reorganisation or sale of the business. These Terms, together with the Privacy Policy, are the entire agreement between us about the service.
Contact
Invroot is operated by legal entity (trading as Trasealla Solutions), registered at registered address, registration number reg number.
Questions about these Terms: info@trasealla.com. Product support: support@invroot.com.
